Ozeki Standard Technical Support

The Ozeki Standard Technical Support Service is essential to make sure all your technical questions regarding software installation, configuration and operation are answered.

Who is it for

The Ozeki Standard Technical Support Service is recommended for customers where the SMS infrastructure is not-critical for their daily operations.

What is included

  • Version updates
  • Technical support in e-mail
  • Technical support tickets

Level of access

You can ask technical questions in e-mail and you can open support tickets on the https://myozeki.com customer portal.

Limitations

There is no limit for the number of e-mails we answer of for the number of tickets you can open.

Who will answer my questions

When you send an e-mail it will be received by our sales team, who will forward it to the best product engineer or software developer to answer your question.

When you open a ticket your question directly goes to the techsupport team. A support ticket offers multiple rounds of communication with the possibility to upload logs, screenshots and files to get your issue resolved.

What is the response time

Technical support e-mails and technical support tickets are answered on a First Come First Served (FCFS) basis. 90% of incoming e-mails and support tickets are answered within 48 hours. Often you get a response much faster. Diffult questions, or issues that require software development / debugging or new documentation might take longer.

How much does it cost

Standard technical support can be purchased on a yearly basis. The price depends on the software product and the license you have purchased. Please ask for a quotation at info@ozeki.hu to get appropriate pricing.

More information